FAQs

Your Guide to Vatican Homes

Shopping

At Vatican Homes, we are committed to providing exceptional products and service to our valued customers. Currently, we focus on serving our esteemed retailers who stock and sell our exquisite home decor items.

At Vatican Homes, we are committed to supporting businesses of all scales, from burgeoning startups to established retailers. With this in mind, we have established a minimum order requirement of $250 for all first-time purchases. This approach allows us to cater to a diverse range of business needs, while maintaining the quality and craft that our customers have come to expect.

Once you have placed your opening order, we are pleased to offer a reduced minimum reorder value of $50. This flexibility ensures that you can efficiently manage your stock levels, responding to your customer demand without the need for a large upfront investment. Our goal is to facilitate your business growth, supporting you at every step of your retail journey.

At Vatican Homes, we understand the importance of unique and personalized offerings for your business. We have the capability to create custom products and packaging tailored to your specific requirements. However, please note that custom orders typically necessitate large quantities and extended lead times.

While custom orders may be more suitable for larger retail chains, we encourage you to reach out to us via email for a detailed discussion and a personalized quote. Our dedicated team will be delighted to explore the possibilities and assist you in finding the best solution for your business.

Please feel free to contact us at hello@vaticanhomes.com. Our team is ready to assist you with any inquiries, requests, or further discussions regarding our products, services, or custom offerings. We look forward to hearing from you and providing exceptional support to meet your business needs.

Payment

We offer convenient and secure payment options for our customers. You can easily make payments on our website using major credit and debit cards. During our shows, we accept card payments through our trusted payment processing partner, Stripe.

Shipping

To cater to your specific needs, Vatican Homes primarily utilizes FedEx for our shipments. However, we understand the importance of choice and flexibility, so we provide retailers with the option to select their preferred shipping speed and service directly with FedEx.

Absolutely! Once your order is processed and shipped, we will provide you with a tracking number. You can easily track your package by visiting the FedEx website and entering the provided tracking number.

The shipping time for your order will depend on various factors, including product availability and shipping destination. Once your order is processed, we strive to ensure prompt shipment within 2-3 business days. During show and peak seasons (January and July-October), please allow 5-10 business days for processing and shipment. Please note that orders are processed Monday through Friday.