Overview
Thank you for choosing Vatican Homes as your preferred supplier. We understand that sometimes discrepancies may occur, and we want to assure you that we are committed to addressing them in a fair and efficient manner. This returns policy outlines the necessary steps to report any issues, seek approval for returns, and receive appropriate resolution. Please take a moment to familiarize yourself with the following guidelines to ensure a smooth and satisfactory experience with our company.
Handling Freight Damages
In the unfortunate event that your shipment arrives with damages caused during transit, we advise you to file a complaint directly with the carrier responsible for the transportation. They will guide you through the necessary steps to initiate a claim for freight damages.
Initiate a return
To initiate a return, we kindly request that you obtain prior approval from our customer service team. This ensures a smooth and efficient process for both parties. Please reach out to our dedicated team at returns@vaticanhomes.com to request approval and provide the necessary details regarding the item you wish to return.
Return Procedure:
- Contact Customer Service: Reach out to our customer service team either by email to request approval for your return. Please provide relevant information such as your order number, the item you wish to return, and the reason for the return. Our team will guide you through the process and address any queries you may have.
- Await Approval: Once you have submitted your return request, our team will review it and provide you with a return authorization if approved. This authorization is essential for processing your return.
- Packaging and Shipping: Carefully package the item in its original packaging, ensuring that it is appropriately protected to prevent any damage during transit. Include all relevant accessories, manuals, and parts that came with the item. Adhere to the shipping instructions provided by our customer service team.
- Shipment and Tracking: Send the package to the designated return address as provided by our customer service team. It is recommended to use a shipping method that provides tracking and insurance to ensure the safe delivery of the item. Retain the tracking information for your records.
- Processing and Refund: Once we receive the returned item, our team will inspect it to ensure it is in its original condition. We will then process your refund according to our refund policy. Please allow a reasonable time for us to complete this process.
Claims for Valuable Items
For claims concerning individual items valued at $50 or more, we may request supporting photos to fully assess and process the claim. Providing these photos will enable us to offer you the appropriate credit or resolution. Our aim is to ensure fair and accurate assessment of claims to provide you with the best possible solution.
Handcrafted Merchandise Variations
Please note that our products are often handcrafted, which means there may be variations in color, texture, and finish, as well as slight irregularities. These unique characteristics are not considered flaws or defects but rather a testament to the handcrafted nature of our merchandise. We appreciate your understanding and hope you embrace the individuality of our products.
Customer Satisfaction Commitment
At Vatican Homes, we hold your satisfaction in the highest regard and are deeply committed to ensuring a positive and rewarding experience for every customer. We strive to address any discrepancies or claims promptly and fairly, placing your needs at the forefront of our service. Our dedicated team is here to assist you throughout your journey, providing exceptional customer support and resolving any issues with utmost care.
Latin Phrase: “Ad satisfaciendum clientium” (To satisfy the customers)
In accordance with the phrase, “Ad satisfaciendum clientium,” we wholeheartedly pledge to fulfil the needs and expectations of our valued customers. This ancient phrase encapsulates our unwavering commitment to ensuring your satisfaction, as we continuously strive to exceed your expectations and provide an unparalleled level of service.
Rest assured that our team is fully devoted to ensuring your complete satisfaction. Whether you have inquiries, concerns, or require assistance, we are here to provide unparalleled support. Please feel free to reach out to us via email at support@vaticanhomes.com.